They could talk you through replacing your motherboard, reinstalling Windows, and configuring your LAN over the phone. They built their own PCs and were constantly trying to improve them – if they were short on budget, there was always tipidpc for second hand stuff, and they were often at the LRT for meetups, LOL. I let him go but it truly saddens me to once again face the fact that the current crop of tech support reps are generally not techies.īack in the early days of tech support (early 2000’s), I remember the tech support people that I ran with talked computers all the time. That was all the information he could give so I thanked him and he assured me that a technician would be in contact within 3 days. To his credit, he did make every effort to ask somebody about it, and he was able to give me the basic settings, after I had to explain that that the configuration page (192.168.1.1) would be different if I used a different modem (I had to explain this because he was walking me through the Kasda configuration page). Oh, I miss the days when tech support guys were actual tech geeks. I wanted to confirm the VPI, VCI settings, channel mode, MTU, etc… Poor guy had no idea what I was talking about. I was asking for the settings I needed to configure my Tenda modem router.
At this point, I was ready to bust out my spare Tenda modem router. The PLDT tech support rep didn’t even know what to call the 192.168.1.1 thing (usually called the web-based router set up / configuration page). He asked me to call back after an hour.Īfter an hour, I called 172 again, this time explaining everything that was wrong with the modem router. I called 172 again but the rep told me that their systems were down and they can’t access any information. I tried restarting the modem router and was still getting the same problem. Okay.Īround midnight, the Internet light turned GREEN.
I wanted to use my spare Tenda modem router instead but the tech told me that they needed the PDLT-branded modem router to be kept on so that they can do diagnostics. The Internet light also turned RED, so I think there was also a problem with the line itself at the same time. I reported the problem and I was told that it could be a line issue. On my third attempt to call 172, I asked the rep to please not drop the call. Even in this current situation, it happened 2 out of 5 times. It has happened often enough to actually make me wonder if this is a common trick employed by some dishonest agents. Now that I think about it, I remember that my calls were also being dropped once or twice during previous times when I called 172 with broadband issues.
Internet wala love 27th august verification#
After account verification and in the middle of explaining the problem with my PLDT modem router, my calls get dropped. I was very nice, calm and normal, except that I knew what I was talking about and told them step by step all the troubleshooting steps that I did. And before you think it was because I sounded mean, I wasn’t. I don’t know if it was a technical problem where PLDT’s system was dropping calls, or if the reps were dropping the calls on purpose. Well, 5 times if you count the first 2 times my call was dropped. I called PLDT’s Broadband Repair hotline 172 three times yesterday. PLDT Broadband Repair 172 Technical Support Experience Besides, the DSL and the Internet light on the modem router were both green. If it was a line problem, I would still be able to connect to the wifi and my gadgets would just say “No Internet Access” or “Limited Connectivity”. I suspected it was a modem router problem and not a PLDT DSL line problem because I was not able to connect to the wifi at all when the modem router hangs.
So I finally called PLDT to get the modem router replaced (it’s within warranty, and we’ve been a PLDT DSL subscriber for years and years).
Restarting it, usually doing a “power cycle” where I disconnect the power from the modem router, wait for at least 30 seconds, then plug it back in and turn it back on, used to fix the problem for a few days but yesterday, even that solution stopped working.Īfter the modem was turned on and did its thing, I would be able to connect to the internet for about a minute until it hangs. I noticed that it would “hang” – WIFI connections to the router would drop and the lights on the modem router would stay steady when they should be blinking. Our previous PLDT Kasda KW58293 modem router started having problems a few weeks ago. It’s so small! Look at the picture, pocket wifi for scale.
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